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Coronavirus (COVID-19) Updates

Restriction Update – Face masks to be worn

Following the recent Government announcements that face masks are mandatory in public spaces in Victoria, we wanted to let you know that our centre will be following these new rules as of Monday 3rd August. From Monday you will see our team at reception and around the centre wearing face masks. We also ask any visitor who is not swimming or exercising to please wear a mask whilst in the centre.

Facility Closure Wednesday 5th August

The Government has announced Stage 3 Restrictions.This means we will be temporarily closing our gym, aquatics and group fitness on from Wednesday 5th August 7pm.These restrictions will remain in place for 6 weeks, or until further advised by the State Government.

Update 3/08/2020 5pm

As per the latest state government announcement made yesterday, new restrictions will be in place for Melbourne, Regional Victoria and Mitchell Shire.    

We’ll be temporarily shutting our doors.  

These restrictions will remain in place for six weeks, or until further advised by the State Government.   


  This means you must stay home except for the following four reasons:  

  • For food and essential supplies  

  • For study or work  

  • For care and healthcare  

  • And for exercise or outdoor recreation  

When outside your home, you must wear a face covering.  

No visitors are allowed at your home, and you are only allowed to gather with one person from outside your household in public.  

Learn more here about what exercise you can and cannot do.   

Due to the local lockdown announcement made by the Victorian Government, please read below what this will mean for you, our members and guests.     

By staying at home and limiting contact with other people, we can each help to protect the elderly, the at-risk, and Victoria’s healthcare workers and slow the spread of coronavirus (COVID-19).    

Membership (for members residing in lockdown areas)    

  • Your membership will be placed on a free suspension.    

  • All future bookings you may have will be cancelled.    

  • We will contact you once the advised local lockdown period concludes in 6 weeks time, or as directed by the Victorian Government.     

  • Watch for an email tomorrow with how to access our Home Fitness Network for FREE during the closure.    

  • Click HERE for advice on at-home support through our Telehealth service.  

I booked in for a session. Will these run as planned?   

Unfortunately not. Any booked sessions will be cancelled because we must close our doors on Wednesday 5th August onward.    



To get in touch with our customer care team please complete and submit your details through our Contact Us page on our website.  
We are experiencing unprecedented levels of enquiries. We are trying our best to keep up with the influx of calls and appreciate your patience at this time. We will endeavour to contact you as soon as practical.  

Once again, we thank you for your cooperation and support during this period. We cannot wait to reopen our doors and to continue with our commitment to keeping you physically and mentally fit and healthy.    

We’ll continue to keep you informed, as any updates are made by the state government. Please check our Facebook page and your email inbox to for the latest advice.   


Let's work hard, together as a community to stop the spread! We look forward to once again seeing you return and enjoy our facilities.     

Update 31/07/2020 – 4:00pm 

Following the recent Government announcements that face masks are mandatory in public spaces in Victoria, we wanted to let you know that our centre will be following these new rules as of Monday 3rd August.

From Monday you will see our team at reception and around the centre wearing face masks.

We also ask any visitor who is not swimming or exercising to please wear a mask whilst in the centre, unless you fall into the State exceptions (listed below).

When exercising we ask that you please carry a face mask on you at all times - where practical, in the pool, we understand this cannot happen.

Please note: A face covering needs to cover both your nose and mouth. It could be a face mask or shield.

Even with a mask, please keep 1.5 metres distance between you and others.

We are working through any further implications and will update you if anything changes. Keep up to date with us on Facebook and check your emails regularly for any updates from the team.

Who needs to wear a mask?

  • All our staff who are not teaching or instructing 
  • All members/visitors over the age of 12 years, unless you have a medical condition or are exercising

When exercising, please carry a mask with you at all times, where practical. 

Who doesn't need to wear a mask?

A face covering is not required in some circumstances including:

  • Infants and children under the age of 12 years.
  • Persons whose professions require clear enunciation or visibility of their mouth. This includes teaching or live broadcasting - this applies to our fitness instructors.
  • When the individual is doing any exercise or physical activity where they are out of breath or puffing; examples include jogging or running but not walking. You must carry a face covering on you and wear it when you finish exercising.
  • A person who is affected by a relevant medical condition – including problems with their breathing, a serious condition of the face, a disability or a mental health condition.
  • Persons who are deaf or hard of hearing, where the ability to see the mouth is essential for communication.
  • Persons for whom wearing a face covering would create a risk to that person’s health and safety related to their work, as determined through OH&S guidelines.
  • Professional sportspeople when training or competing.
  • When directed to remove the face covering to ascertain identity.
  • The person is travelling in a vehicle by themselves or with other members of their household.
  • When consuming food, drink or medication.
  • When undergoing dental treatment or other medical care to the extent that the procedure requires that no face covering may be worn.
  • During emergencies.

What does this mean for you?

Gym and Group Fitness Use

You must wear a mask on arrival and departure of the gym and our classes.

You can remove your mask when you workout, please make sure you have it on you or nearby.

You may notice fitness instructors not wearing masks in the centre, this will only be when they are teaching a class, personal trainers will be required to wear a mask.

Swimming Lessons

Children under the age of 12 years are not required to wear a mask, we do ask that parents and guardians wear a mask at all times when in Centre.

If you are a parent in the water with your infant, you will not be required to wear a mask, but please maintain social distancing and have your mask ready to be worn once you are out of the water.

At this stage we are waiting on advice to confirm if our swim teachers are required to wear a mask during lesson, please follow us on Facebook to keep up to date.

Using the Pool

You must wear a mask on arrival and departure of the pool area.

You can remove your mask when you are swimming or using the pool, keeping it with your belonging while you are in the water.

Once you have dried off we ask that you please wear your mask to leave the centre or use the change rooms.

Update - 29/06/2020 3:00pm

Our GOswim Swim and Water Safety Lessons are BACK! HOORAY! 

This means that we can dive back in from Monday 6th July 2020.

All lessons will automatically be restarted from week commencing 06/07/2020 with payments starting the Thursday before your class commences 02/07/2020.

You will notice some changes to how we run our classes as well as in Centre to follow the current regulations.  

Update - 25/06/2020 2:00pm

The Government has announced Phase 2 Restrictions. This means, we will be re-opening for gym and group fitness on Monday 29 June

Due to the current restrictions, we will be opening with a change of operating hours and bookings are essential to avoid disappointment.  

Pricing & Passes

  • Memberships will remain on free suspension until further notice, unless you advise us you are ready to reactivate. 
  • If you wish for your membership to be reactivated, please complete your details here.  
  • Multi-Visit passes and casual visits can be purchased upon entry via card only, we are currently a cashless facility.  


Bookings will need to be made in advance to avoid disappointment. Following social distancing rules and the state regulations, we are limited to the number of people in each room and classes as well as the venue overall. 

In the interest of public safety, walk-ins will not be available. 

Update - 12/05/2020 5:00pm

We're thrilled that we are starting to feel a little bit of freedom. We are working with our teams and partners on the newly relaxed restrictions and what that might look like as a partial re-opening of our centre. With the relaxing of restrictions, it is now more important than ever to be safe & sensible. We’re ensuring that for you!

All members will be updated via email if we are able to re-open safely with these new restriction changes. Follow us on social media to stay up to date.

Update - 08/05/2020 5:00pm

Following todays Federal announcements we have received a number of enquiries about our re-opening.
Please be assured we are closely monitoring further State Government announcements regarding the easing of social restrictions and as we become clearer on these guidelines, we will make a decision on our re-opening and will communicate this to you as soon as possible.
Our focus remains the health and safety of our staff and communities. We have done extensive planning and will continue to take our time to make the best decision for everyone before we confirm a date.

Update - 19/03/2020 11:00am

As the COVID-19 situation evolves at a rapid rate, we continue to closely monitor the situation. This morning Prime Minister Scott Morrison addressed Australia with updated Coronavirus (COVID-19) measures, to further protect Australians. These measures came into effect at 5pm (AEST) today.  

The key measure which relates to health, fitness and leisure facilities includes:  

‘Settings like gyms, indoor fitness centres and swimming pools are not required to close at this time providing they meet these requirements for social distancing and hand hygiene. Such venues should take actions to ensure regular high standards of environmental cleaning take place.’  

In line with this measure, the following measures must be practiced by all who visit our Centre, including our staff:  

  • Maintain a distance of 1.5 metres between patrons  
  • Keep up high hygiene practices, including using hand hygiene products and suitable waste receptacles need to be available, with frequent cleaning and waste disposal.  

The full media statement made by the Prime Minister of Australia may be viewed here.  

Click here to see related statements from SportAUS  and Fitness Australia

It’s important to remember that maintaining our physical and mental health is extremely important on an ongoing basis. 

Additionally, we’d like to remind you that the highest levels of cleanliness and hygiene are being maintained within our facilities. This includes:  

  • Updated signage: we’ve updated in-centre signage to include the latest information and hygiene practices as advised by the Australian Government  
  • Additional cleaning of the facility throughout the day; including frequent sanitisation of equipment, surfaces, bathrooms and other areas.   
  • Additional sanitisers and antibacterial products for your use 
  • Daily staff meetings, ensuring everyone is up to date with the latest information  

Thank you for your support and we will continue to keep you updated with any changes and developments as they occur.  

Update - 17/03/2020 5:00pm

Our Centre is open for business!

We have been closely monitoring the escalating coronavirus (COVID-19) outbreak in our community and across the country.

We would like to reassure all of our members that our facilities follow the strictest hygiene standards and are still safe to visit unless otherwise advised. However, we are aware of the potential for an infection within our facility and would like to update you on the precautionary measures that we have taken within our facility.

We understand that some of these measures may be inconvenient, but they have been put in place to ensure that we are doing everything possible to proactively prevent an outbreak within our facility.

Please note that the measures listed below are being reviewed on a daily basis in conjunction with advice from the government and World Health Organisation.

Hygiene Action Plan

  • Signage in facilities displaying up-to-date health alerts, hygiene advice and other essential information
  • Please ensure that you wipe down all equipment thoroughly with a towel after using
  • Showering and washing prior to entering the pool
  • Please use hand-wash facilities in the bathroom

Operations Changes

  • Crèche - Closed until further notice.
  • Birthday Parties - Running as per normal. 
  • Café Open Hours - Mon – Fri: 9am - 12pm, Sat – Sun: 9am – 6pm 
  • Group Fitness - Modified Group Fitness Timetable, please view our website here. 
  • Outdoor Pool - Currently closed
  • Wave & Toddler Pool Hours - Mon- Fri: 9am - 2pm, Sat – Sun: 9am – 6pm 

Health Action Plan

  • For anyone experiencing flu, cough and cold symptoms, we ask that you refrain from visiting the facility.
  • If you did visit the facility when you were unwell, we ask that you advise the facility manager by phone or email.

Thank you for your cooperation and for respecting our responsibility to minimise risk of transmission within our facility to our team and members.

Frequently Asked Questions Expand all

What are we doing to minimise health risks in-Centre?

The Centre will be vigilant in implementing infection control procedures including daily cleaning in accordance with normal protocols, the promotion of healthy hygiene habits and will make hand sanitiser available for staff and patrons to use while using the Centre.

What information and advice will help our members?

For now, the best advice is to follow some simple steps to help slow the spread of the virus and to reduce the risk of infection.
Follow the information and tips to help improve your safety and wellbeing, from Department of Health website

Can I suspend my membership, given the current situation?

All swim school memberships, health and fitness memberships and visit passes can be put on free suspension, please contact the Centre team to manage this.

If I have or am undergoing a period of self-isolation, what happens to my membership?

If you are showing symptoms or have been recommended by a Health Professional to self isolate, you should be staying at home and minimising contact with others.  Please contact the Centre team to discuss managing your membership where you are uncertain of your options.

What happens to Swim School or Personal Training sessions I have booked?

If you have any Swim School lessons or Personal Training booked, please contact the Aquatics team or your Personal Trainer.

Are free trials and guest passes still available?

With our tightened control measures surrounding international visitations, free trials and guest passe will only be available to local residents. We ask that members, guests, and the general public wishing to access our clubs adhere to the health and travel declaration and practice good personal hygiene. If they feel unwell, they should not come to the club and instead, seek immediate medical attention. Keeping the gym safe is a collective effort from members, their guest and us.

Are casual passes still available for purchase?

With our tightened control measures surrounding international visitations, day passes will only be available to local residents.

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